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Welcome to Charmed Living Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our delightful home treasures. By accessing our site and making purchases, you agree to these terms in full.

At Charmed Living Shop, we carefully select each item with love and attention to detail. These terms are designed to ensure a charming shopping experience for both you and us.

1. Website Use and Intellectual Property

1.1 Access and Account

You may access most areas of our website without registration. When creating an account, you must provide accurate information and keep your login details secure.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by copyright laws. You may not:

  • Reproduce, duplicate, or copy material for commercial purposes
  • Redistribute content from Charmed Living Shop without permission
  • Use our product images or descriptions on other platforms without authorization

2. Product Information

2.1 Product Descriptions

We strive for accuracy in our product descriptions, colors, and images. However, slight variations may occur due to monitor settings and handmade nature of some items.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any item without notice.

2.3 Product Categories

Our charming collections include:

  • Barware & Wine Tools
  • Books and Recordable Storybooks
  • Calendars & Desk Accessories
  • Cards & Boxed Christmas Cards
  • Collectibles Figurines
  • Drinkware
  • Garden & Flags
  • Guest Books and Albums
  • Home Décor & Sentiments
  • Kitchen & Tableware
  • Photo Frames
  • Stationery
  • Stuffed Plush

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by sending an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You confirm that the payment method is yours or you have authorization to use it.

3.4 Order Cancellation

You may cancel unshipped orders by contacting us immediately at [email protected]. We cannot cancel orders once processing has begun.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to some Asian destinations and remote areas. Customers are responsible for any customs fees.

4.3 Delivery Issues

If your package appears damaged upon delivery, please refuse it or note the damage with the carrier. For missing packages, contact us within 30 days of shipment.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For quality reasons, we cannot accept returns for:

  • Drinkware (unless defective)
  • Recordable storybooks (due to their personalized nature)

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days using our return template
  2. Wait for approval and instructions (within 2 business days)
  3. Package item securely in original packaging
  4. Ship to our Louisville address via trackable method

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays due to incorrect addresses.

6.2 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Make fraudulent purchases
  • Resell our products without authorization

7. Liability Limitations

7.1 Product Use

Our products are designed for decorative and household use unless otherwise specified. We’re not liable for misuse of products.

7.2 Website Availability

We strive to keep our website available but aren’t liable for temporary unavailability due to technical issues.

7.3 Maximum Liability

Our maximum liability to you for any claim is limited to the purchase price of the product in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Governing Law

These terms are governed by the laws of Kentucky, USA. Any disputes shall be resolved in the courts of Louisville.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Charmed Living Shop
263 Cerullo Road
Louisville, US 40202
Email: [email protected]

Thank you for choosing Charmed Living Shop. We appreciate your trust in our carefully curated home treasures and look forward to serving you with the same warmth and care we put into selecting each item.