At Charmed Living Shop, we pour our hearts into selecting each home treasure and want your shopping experience to be as delightful as our products. Below you’ll find all the details about our shipping and returns processes to ensure your complete satisfaction.

Shipping Information

We carefully package your charming treasures and dispatch them with love from our Louisville studio:

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We currently ship worldwide (excluding some Asian destinations and remote areas).

Our Return Policy

While we hope you’ll adore every item, we understand that sometimes returns are needed. Here’s how we make the process charmingly simple:

Return Window: 15 days from delivery date

Conditions:

  • Items must be unused, in original condition with all tags attached
  • Original packaging required
  • Proof of purchase necessary

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Drinkware (Barware & Wine Tools, Drinkware categories) unless defective
  • Recordable storybooks (due to their personalized nature)

How to Return an Item

Our 4-step return process ensures your experience remains delightful:

  1. Contact Us: Email [email protected] within 15 days using our template below
  2. Wait for Approval: We’ll respond within 2 business days with instructions
  3. Package Securely: Use original packaging when possible
  4. Ship Your Return: Send to our Louisville address via trackable method

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Charmed Living Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Item Name:
  • Reason for Return:
  • Preferred Resolution: (Refund/Exchange for [Item Name])
  • Order Date:
  • Photos of Item: (Attached if applicable)

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days after inspection
  • Refund Method: Original payment (credit cards/PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

For exchanges, customers cover return shipping while we handle shipping costs for the replacement item.

Damaged or Defective Items

If your treasure arrives imperfect, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange a replacement or refund at no additional cost.

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid customs charges

We appreciate your trust in Charmed Living Shop and handle every return with the same care we put into selecting our home treasures. Our Louisville-based team is always happy to help with any questions.

With warm regards,
The Charmed Living Shop Team